Vaulterr Privacy Policy

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Effective Date: 24 March 2025
Last Updated: 1 March 2026

Vaulterr Technologies Enterprise ("Vaulterr," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use the Vaulterr mobile application, website, and related services (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

1.1 Personal Information

Information you provide directly when registering or using the Services:

  1. Full name
  2. Email address
  3. Phone number
  4. Date of birth
  5. Residential address
  6. Government-issued identification (for KYC)
  7. Bank account details (where required)
  8. Profile picture (if uploaded)

1.2 Financial & Transaction Information

  1. Wallet balance information
  2. Transaction history
  3. Airtime/data purchase records
  4. Payment method details
  5. Billing information
  6. Bank transfer details

Note: Card details are processed securely by third-party payment providers and are not stored directly by Vaulterr unless required under secure encryption standards.

1.3 Device & Technical Information

  1. Device type and model
  2. Operating system
  3. IP address
  4. App version
  5. Device identifiers
  6. Log files
  7. Crash reports

1.4 Usage Data

  1. Features used
  2. Time spent on app
  3. Referral activity
  4. Network provider selections
  5. In-app interactions

1.5 Location Information

We may collect approximate location based on IP address for fraud prevention and compliance purposes.

2. How We Use Your Information

We use your information to:

  1. Create and manage your account
  2. Process transactions
  3. Provide telecom and digital services
  4. Verify identity (KYC compliance)
  5. Prevent fraud and financial crimes
  6. Improve our Services
  7. Send notifications (e.g., transaction alerts)
  8. Provide customer support
  9. Comply with legal obligations

3. Legal Basis for Processing (Under NDPA / GDPR Principles)

We process your personal data based on:

  1. Your consent
  2. Contractual necessity (to provide Services)
  3. Legal compliance obligations
  4. Legitimate business interests (e.g., fraud prevention)

4. How We Share Your Information

We may share your data with:

4.1 Payment Providers

To process wallet funding and payments securely.

4.2 Telecom & Service Providers

To deliver airtime, data, eSIM, and other services.

4.3 Regulatory Authorities

When required by law, court order, or government directive.

4.4 Fraud Prevention & Security Services

To detect and prevent suspicious activity.

We do not sell your personal information to third parties.

5. Data Retention

We retain personal data only as long as necessary for:

  1. Legal compliance
  2. Financial record-keeping
  3. Fraud prevention
  4. Dispute resolution

Inactive accounts may be archived in accordance with regulatory requirements.

6. Data Security

We implement industry-standard security measures including:

  1. Encryption (SSL/TLS)
  2. Secure Firebase authentication
  3. Encrypted database storage
  4. Access control restrictions
  5. Regular security monitoring

Despite our efforts, no system is 100% secure. Users are responsible for safeguarding their login credentials.

7. Your Data Protection Rights

Depending on your jurisdiction, you may have the right to:

  1. Access your personal data
  2. Correct inaccurate data
  3. Request deletion of your data
  4. Restrict processing
  5. Object to certain processing
  6. Withdraw consent
  7. Request data portability

To exercise your rights, contact: hellovaulter@gmail.com

8. Children's Privacy

Vaulterr does not knowingly collect data from children under 13. If we discover such data has been collected without parental consent, we will delete it promptly.

9. Cookies & Tracking Technologies (Website Only)

We may use:

  1. Cookies
  2. Analytics tools
  3. Session tracking

These help improve website performance and user experience.

You can control cookie preferences in your browser settings.

10. International Data Transfers

If data is transferred outside Nigeria, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

11. Third-Party Links

Our Services may contain links to third-party platforms. We are not responsible for the privacy practices of such platforms.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised "Last Updated" date.

Continued use of the Services after updates constitutes acceptance of the revised policy.

13. Contact Information

If you have questions about this Privacy Policy or your data:

Vaulterr Technologies Enterprise
Email: hellovaulter@gmail.com

14. Data Protection Officer (If Applicable)

If required by law, Vaulterr will designate a Data Protection Officer (DPO) responsible for overseeing compliance with data protection regulations.